Privacy policy
Perfect. Here is your fully aligned, commercially professional, UK-GDPR compliant Privacy Policy, written in the same tone and structure as your Terms, Shipping and Returns policies.
PRIVACY POLICY
Effective Date: 12 February 2026
This Privacy Policy explains how BiltongBoys, a trading name of GB Partners LTD (“we”, “us”, “our”), collects, uses, stores and protects your personal information when you use our website and online store (the “Services”).
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, GB Partners LTD is the data controller of your personal information.
Nothing in this Privacy Policy limits your statutory rights.
1. Personal Information We Collect
We may collect and process the following categories of personal information:
Contact Information
Name, billing address, shipping address, email address and telephone number.
Order & Transaction Information
Details of products purchased, order history, returns, exchanges and payment confirmation.
Payment Information
Payment details are processed securely via Shopify and our payment providers. We do not store full card numbers.
Account Information
Username, password and account preferences.
Communications
Information provided when contacting us via email, contact forms or customer support.
Technical & Usage Information
IP address, browser type, device identifiers, cookies and information about how you interact with our website.
2. How We Collect Your Information
We collect personal information:
• Directly from you when you place an order or contact us
• Automatically through cookies and similar technologies
• From Shopify (our e-commerce platform provider)
• From payment processors
• From delivery and fraud prevention providers
3. Lawful Basis for Processing (UK GDPR)
We rely on the following lawful bases:
Contractual Necessity
To process and fulfil your orders and provide customer support.
Legal Obligation
To comply with tax, accounting and regulatory requirements.
Legitimate Interests
To prevent fraud, improve our Services and operate our business efficiently, provided these interests do not override your rights.
Consent
Where required for marketing communications. You may withdraw consent at any time.
4. How We Use Your Personal Information
We use your personal information to:
• Process and fulfil orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Prevent fraud and unauthorised transactions
• Improve our website and Services
• Send marketing communications (where permitted)
• Comply with legal and regulatory obligations
We do not sell your personal information.
5. Marketing Communications
If you opt in to receive marketing communications, we may send you promotional emails.
You may unsubscribe at any time using the link in our emails or by contacting support@biltongboys.co.uk.
We may still send transactional emails relating to orders or account activity.
6. Sharing of Personal Information
We may share personal information with:
• Shopify (our e-commerce platform provider)
• Payment processors
• Delivery and fulfilment partners
• IT and hosting providers
• Fraud prevention and verification services
• Professional advisers (legal and accounting)
We only share information necessary for the relevant purpose.
All third parties are required to process data securely and in accordance with applicable law.
7. International Transfers
Some service providers (including Shopify) may process data outside the UK.
Where personal data is transferred outside the UK or EEA, we rely on appropriate safeguards such as:
• UK International Data Transfer Agreements
• Standard Contractual Clauses
• Transfers to countries deemed adequate by the UK Government
8. Data Retention
We retain personal information only as long as necessary to:
• Fulfil orders
• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Order and financial records are retained for a minimum of 6 years in accordance with UK tax and accounting requirements.
9. Your Rights
If you are located in the UK or EEA, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Request restriction of processing
• Object to processing based on legitimate interests
• Withdraw consent where applicable
• Request data portability
To exercise your rights, contact:
support@biltongboys.co.uk
We may require proof of identity before responding.
10. Complaints
If you are dissatisfied with how we process your personal information, you may contact us directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
11. Children’s Data
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
12. Security
We implement appropriate technical and organisational measures to protect personal data.
However, no online system can guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials.
13. Cookies
We use cookies and similar technologies to:
• Enable website functionality
• Analyse website traffic
• Improve user experience
• Support marketing activities
You can manage cookie preferences via your browser settings.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Information
Data Controller:
GB Partners LTD (trading as BiltongBoys)
Registered Address:
Unit 9, Kelvin Industrial Estate
Long Drive
Greenford
Middlesex
UB6 8GB
United Kingdom
Email: info@biltongboys.co.uk