SHIPPING POLICY

Effective Date: 12 February 2026

This Shipping Policy applies to all orders placed with BiltongBoys, a trading name of GB Partners LTD, for delivery within the United Kingdom of Great Britain and Northern Ireland.

Nothing in this policy affects your statutory consumer rights.

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1. Delivery Options & Charges

Standard Delivery (2–4 Working Days – indicative)
£3.99 for orders under £50
Free for orders £50 and above

Express Delivery (1–2 Working Days – indicative)
£5.99

Free shipping applies to Standard delivery only.

Delivery timeframes exclude weekends and public holidays and are estimates only.

2. Order Processing

Orders are typically processed within 1 working day.

Orders placed after 2:00pm, on weekends or on public holidays will be processed on the next working day.

Same-day dispatch is subject to:

• Stock availability
• Payment authorisation
• Fraud screening
• Operational capacity
• Courier collection schedules

BiltongBoys reserves the right to delay dispatch where necessary for order verification or fraud prevention.

3. Best-Efforts Delivery

All delivery timeframes are indicative and represent our reasonable endeavours only.

Delivery services are carried out by third-party couriers. BiltongBoys is not liable for delays caused by courier disruption, severe weather, traffic incidents, industrial action, or other circumstances beyond our reasonable control.

4. Heavy & Bulky Goods

Due to the size and weight of certain products, delivery times may vary depending on destination and courier capacity.

Additional charges may apply for remote or non-mainland UK locations where applicable.

5. Perishable & Food Products

Certain products sold by BiltongBoys are perishable.

Customers are responsible for ensuring:

• Someone is available to accept delivery
• Parcels are promptly retrieved
• Products are stored appropriately upon receipt

BiltongBoys accepts no liability for deterioration caused by:

• Missed deliveries
• Delayed collection
• Incorrect storage after delivery
• Courier delays outside our reasonable control

Nothing in this section limits your statutory rights in relation to faulty goods.

6. Tracking & Proof of Delivery

Where available, tracking details will be provided upon dispatch.

Tracking information is supplied by the courier and is indicative only.

We retain dispatch records, courier tracking data and proof of delivery (including signatures or delivery imagery where provided). These records may be relied upon when investigating disputes, missing parcel claims or chargebacks.

Where customers select non-signature delivery options (including safe place delivery), they accept the increased risk associated with that method.

7. Address Accuracy

Customers are responsible for providing complete and accurate delivery information at checkout.

BiltongBoys is not liable for loss or delay arising from incorrect address details supplied by the customer.

Where parcels are returned due to:

• Incorrect or incomplete address
• Refusal of delivery
• Failure to collect

We may offer:

• Re-shipment at the customer’s expense, or
• A refund of the order value less original shipping costs and any additional return carriage fees incurred

8. Missing, Delayed or Damaged Parcels

Missing Parcels
Customers must notify us within 14 days of dispatch if an order has not been received. Claims reported after this period may not be eligible for courier investigation.

We may require a signed declaration of non-receipt.

Damaged or Short Delivery
Customers must report damage or missing items within 48 hours of delivery. Original packaging must be retained. Photographic evidence may be required.

Failure to report within these timeframes may affect the outcome of any claim.

To report an issue, contact:
support@biltongboys.co.uk
Please include your order number, tracking number and supporting evidence.

9. Investigations & Courier Claims

Upon receiving valid notification within the stated timeframe, we will:

• Review dispatch records and courier tracking
• Assess proof of delivery
• Initiate a courier investigation where appropriate

Where a parcel is confirmed lost by the courier, we will offer a replacement or refund.

All resolutions are subject to courier investigation outcomes and available evidence.

10. Customer Error & Handling Charges

Where goods are returned due to customer error (incorrect address, refusal of delivery, failure to collect), BiltongBoys may deduct:

• Original shipping charges
• Return courier fees
• A reasonable administrative or handling fee

This is to recover direct costs incurred.

11. Chargebacks & Fraud Prevention

Customers are required to contact support@biltongboys.co.uk to resolve issues before initiating a chargeback.

BiltongBoys reserves the right to contest chargebacks using:

• Order confirmation records
• Billing and delivery address data
• IP and device data
• Fraud screening records
• Courier proof of delivery

Where a chargeback is determined to be fraudulent or abusive, we reserve the right to recover reasonable administrative and chargeback costs and to suspend further orders.

Refunds may be withheld while a chargeback or investigation is ongoing to prevent duplicate reimbursement.

12. Liability

Except where prohibited by law, BiltongBoys’ liability for loss, damage or delay is limited to the value of the order.

Nothing in this policy excludes liability for death or personal injury caused by negligence or any matter which cannot lawfully be limited.

13. Governing Law

This Shipping Policy is governed by the laws of England and Wales.